This page contains answers to common questions handled by our support staff, along with some suggestions that we have found useful and are presented here as questions.
How do I know if my water usage is normal?
The average adult will use between 1,500 and 2,000 gallons per month. Young children and teenagers may average 2,000 to 2,500 gallons per month (lots of showers and/or laundry).
Keep in mind that visiting guests, frequent car washing or hand watering, or other unusual circumstances will vary water usage from month to month. In order to calculate a reliable average, District staff looks at usage over a 12-month period to notice any patterns or unusual usage amounts.
Where can I find how much water I have used on my bill?
On the right side of the bill, about two-thirds of the way down just above the section listing all the individual charges is a whole number. This is your usage in thousands of gallons (“6” represents 6,000 gallons for the billing period).
There will be separate usage numbers for your potable meter and for your reuse meter.
Why are my sprinkler heads not popping up when my irrigation system is on?
The District had been experiencing water pressure problems in various areas throughout the community over the past few years. In response to that issue, the District rezoned the reuse system into three zones and since that work is complete, Toho Water Authority has guaranteed that there will be enough water and enough pressure for each zone every day.
Who do I contact if I think there is a discrepancy on my bill or if I have further questions?
Contact the District Office with questions or any service requests.
When is my meter read each month?
Meters are read the middle of each month. Staff reviews the meter readings, rereads any unusual readings, and then sends the information to the billing department to print and mail.
Bills are sent by the end of the month, and payment is due within three weeks of the billing date.
When is my bill due?
The due date is noted on the bill. After the meters are read and bills are mailed to customers, usually by the end of the month, payment is due within three weeks of the billing date.
Where can I pay my bill?
An envelope is provided with each statement for your convenience. Proper postage is required and our utility staff receives these at the District Office on a daily basis. Payments may also be dropped off in the District Office during business hours.
Once a payment is dropped off in the District Office, it is considered paid.